System Administrator

About the role

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities by providing access to water, fuel, and electricity.

Responsibilities

• Service Operation:
  • Responds to internal customers to resolve their technology problems.
  • Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
  • Provides technical support related for all plant IT systems (End User, Shop Floor, Network, Server, and Phone) used by Franklin Electric employees across all business functions.
  • Maintains or exceeds Service Level Agreements for Incident Resolution.
  • Designs processes and improvements to resolve end user technology issues.
  • Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
  • Observes and evaluates current processes and recommends solutions to streamline current issues.
  • Creates and communicates details for dashboards to drive performance improvements.
• Request and Change Management:
  • Ensures all changes and requests are entered in ServiceNow.
  • Ensures the fulfillment of end user requests for all plant Hardware and Software.
  • Ensures changes are completed with proper documentation for SOX compliance.
  • Reviews the forward schedule of changes for potential conflicts.
• Asset Management:
  • Deploys new PC and other IT Equipment to end users and trains them in their use.
  • Uses ServiceNow to maintain and track IT assets and inventories.
  • Responsible for maintaining all software and hardware inventories plant-wide including IT Asset Tagging.
  • Provides recommendations for plant IT Hardware and Software standards and ensures standards are enforced.

Qualifications

• Skills and Abilities:
  • Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
  • Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
  • Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
  • Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers.
  • Develop and maintain shop floor / production applications using C#, and SQL.
  • Collaborate with business analysts to understand and translate business requirements into technical solutions.
• Education and Experience:
  • Bachelor’s degree in computer science, computer information systems, or a related degree (required).
  • 2 to 4 years of related experience (required).
• Certificates and Licenses:
  • List specific technology certifications expected: Microsoft (preferred).

Benefits

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching, and more. We offer competitive salaries, comprehensive benefits, and amenities including:

• Generous paid time off and holidays
• Paid parental leave and on-site motherhood rooms
• 401(k) with matching and service contributions
• Health, dental, vision, and life insurance
• Short- and long-term disability coverage
• Fertility and adoption support
• Tuition reimbursement
• Professional development assistance
• Health and wellness programs