System Administrator

About the role

The System Administrator ensures the Bank’s servers and network are properly maintained and secure. Manages and maintains a large install base of computers running versions of operating systems. Responsible for implementing new technologies and fielding technical escalations from internal staff.

Essential Functions

Network and Server Support

• Support the Bank's user community by maintaining and installing applications at the network/server level.
• Working with Virtual Desktop Interface (VDI) including branch rollout, staging, and prep work.
• Supporting and maintaining a wide range of other technologies.
• Maintain current file and directory structure and security.
• Perform proactive maintenance as required to keep the network running.
• Monitor and test backups, replication, and procedures.
• Provide Level 3 escalation for employee issues.
• Troubleshoot and resolve server problems.
• Maintain Microsoft updates, and patches on servers, and other infrastructure security.
• Perform regular updates/maintenance on appliances, servers, server-based software.
• Provide escalation/emergency support in the on-call rotation schedule.
• Assist with SAN support and necessary maintenance.
• Ensure periodic recovery testing of disaster recovery plans.
• Perform upgrades for bank applications.
• Under direction, carry out network changes, server changes, maintenance plans, and break-fix solutions.
• Accomplishes tasks through concern for all areas involved; shows concern for all aspects of the job; accurately checks for processes and tasks and follows up in a timely manner with appropriate persons.
• Takes responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas; proactively seeks performance feedback and identifies approaches to improve own performance.
• Provide individual discretion and use best judgement when making technical changes.
• Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
• Understands that the work environment is constantly changing and adjusts own approach and behavior accordingly; adapts to new ideas and initiatives across a wide variety of issues and situations; recognizes and responds quickly to shifting opportunities.
• Contributes more than is required or expected in the job that will enhance service, avoid problems, or develop opportunities; plans ahead for upcoming problems and opportunities and takes appropriate action; demonstrates a sincere positive attitude toward getting things done.
• Develops actionable recommendations based on an understanding of trade-offs; commits to action after identifying alternative methods that are based on logical assumptions and information; takes into consideration resources, constraints, organizational values, and changing environments.
• Uses automated systems or tools to simplify, improve, and increase efficiency of work processes; embraces and adapts to changes in technology.
• Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.

Network and Server Project Implementation

• Attends project meetings, participate and communicate status, roadblocks, or delays with project tasks.
• Carry out detailed tasks defined by project plans.
• Provide regular updates on status of project tasks.

Minimum Qualifications

• Bachelor's degree in Information Technology or similar field and 5 years of experience in information technology, or an equivalent combination of education and experience.
• Experience with Powershell.
• Expertise in troubleshooting computer hardware and software issues.
• Knowledge of VOIP phone system networks, VPN access, connections and services.
• Expertise with Windows Server, Active Directory, Exchange Online.
• Expertise in the following: Microsoft O365, VDI/Xen, VMware, Network Infrastructure (Routers and switches).
• Expertise in all System Utility applications.
• Expertise in maintaining backup solutions.
• Valid Driver's License

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Comp TIA Network+ certification
• Windows Server Hybrid Administrator Associates
• VMware Certifications (VCTA/VCP)
• Citrix Certifications (CCA)
• Cisco Certified Network Associate (CCNA)

Pay

The hiring range for this position is $38.85-$53.45 per hour. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.

This response is AI-generated, for reference only.