System Administrator

Responsibilities

• Act as the primary escalation point for Service Desk Administrators, handling customer‑facing service tickets that require higher technical skill or more time than the service desk can provide.
• Be responsible for maintenance tickets generated by client infrastructure, resolving them or ensuring they are actionable before escalating to a Tier 3 Network Administrator.
• Maintain the health, maintenance, and documentation of assigned client network infrastructures (small‑to‑medium size clients).
• Handle overflow inbound call volume during busy periods.
• Serve as on‑call support on a rotational basis, including occasional work outside normal business hours.

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant experience (Network Administrator, Systems Administrator, Tier 2 or similar in a tiered environment).
• Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
• Previous experience providing onsite and remote/phone support in a fast‑paced, high‑volume environment.