System Administrator

About the role

Veterans Engineering, a wholly owned subsidiary of Aretum, is dedicated to delivering high-impact professional services and mission-focused solutions in support of government customers. Backed by Aretum's broader capabilities and resources, Veterans Engineering brings specialized expertise, operational discipline, and a strong commitment to service excellence. The organization is focused on supporting critical programs through a skilled workforce, responsive delivery, and a deep understanding of client mission needs.

This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Due to federal contract requirements, only U.S. citizens are eligible for this position.

Responsibilities

• Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of IT customers
• Frequently positioning yourself to set up and maintain computers and connect/pull cords from under desks and in server closets
• Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance)
• Frequently traversing around a large VA site campus while transporting equipment to various office buildings
• Communicating directly with customers on-site to diagnose and resolve customer related hardware/software issues utilizing the ServiceNow tool
• Track and document all system changes, problems, issues, and work tasks within ServiceNow
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices
• Perform imaging, desktop support, adds/moves and changes
• Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software
• Providing user management account support where Elevated Privileges (EP) may be required
• Performing software application installation and configuration based on change order instructions
• Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated
• Performing system monitoring and analysis on assigned systems to discover risks and inadequacies
• Provide recommendations on the need for expansion, enhancement, or revision of systems
• Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools
• Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment
• Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements
• Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes May include occasionally pulling old cables from server room, as needed
• Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, history and forecasting, and automating the asset management process, as necessary
• Ability to work both independently and as part of a team to achieve successful results with minimal guidance

Requirements

• HS diploma or GED and 8+ years of experience with system administration or BS degree in Computer Science, Electronics Engineering or other engineering or technical disciplines
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining and troubleshooting a wide variety of systems and networks, including high volume or high availability systems
• Knowledge of debugging protocols and processes
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions
• Travel to client locations is required for this position and may vary based on project needs.
• This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.
• Due to federal contract requirements, only U.S. citizens are eligible for this position.

Benefits