System Administrator - Application Packaging & Delivery (Hybrid)

Key Responsibilities

• Research, sequence, patch, and deploy applications via Microsoft App-V and MSIX App Attach.
• Research and prepare applications for deployment via Microsoft Configuration Manager and Intune.
• Research and prepare applications for delivery via Citrix XenApp/XenDesktop.
• Package in-house developed and commercial type applications using Flexera AdminStudio and InstallShield packaging software following an established process and workflow.
• Build application installation packages in Microsoft Windows Installer (MSI) and Microsoft Windows Transform (MST) format.
• Re-package desktop applications, upgrades, and utility software using Flexera AdminStudio.
• Work with development and system subject matter experts (SME) to automate application installation.
• Perform security baseline testing on new software titles or new versions.
• Draft, edit, and update process and technical support documentation.
• Adhere to existing processes and procedures, best practices, and work instructions.
• Troubleshoot calls from the IT Service Desk and start the resolution process, coordinating with other subject matter experts as required.
• Solve technical issues in a professional manner or escalate in a timely fashion.
• Provide 3rd tier/advanced technical support related to desktop technologies.
• Understand the IT working environment sufficiently to explain technical issues and solutions to a wide range of technical and non-technical clients.
• Prioritize work with a focus on client satisfaction and follow through.

Requirements/Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related technical field is preferred.
• With an Associate’s or Bachelor’s Degree in applicable fields, 3 years of experience is required.
• With an Associate’s or Bachelor’s Degree not in applicable fields or without a degree, 5 years of experience is required.
• Applicable Certifications may count for 1 year of experience.
• Experience must include direct work experience in Information Technology performing System Administration.
• 1 years’ experience with PowerShell (or equivalent scripting tool).
• 1 years’ experience packaging desktop software applications for delivery using a centralized software distribution system (Microsoft Configuration Manager or Microsoft Intune).
• Proficiency in the use of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, and Access) and other office automation/production software (eg. Adobe Acrobat).