System Administrator 3-907

Required

TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

About the Role

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1(Help Desk and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Responsibilities

• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Qualifications

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Skills

• Experience with UNIX and Windows operating systems.
• Troubleshooting and problem resolution skills.
• Knowledge of system administration interdependencies within SOA.
• Ability to analyze and resolve complex problems related to server hardware, applications, and software integration.

Benefits

• Health Coverage: Medical, dental, and vision insurance.
• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance.
• Retailment Plan: 401(k) plan with company match.
• Paid Time Off: Generous PTO, paid holidays, parental leave, and more.
• Wellness: Access to wellness programs and mental health support.
• Professional Development: Opportunities for growth, including tuition reimbursement.

Pay

The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Schedule

N/A