Sys & Development Analyst 1

Responsibilities

• Provides technical support; problem determination and investigation; implementation of software patches and upgrades for commercial (vendor) applications.
• Supports client server packages both thick and thin clients, and web applications.
• Conducts research and fact-finding to develop or modify application programs; works with vendors to review quality, adaptability and compatibility of their products.
• Provides some technical responsibility for an application involving multiple support personnel that is critical to the operation of the business; or serves as a technical leader, or provides extensive knowledge and skill in a unique technical area.
• Designs, codes, tests, documents, implements and maintains moderately complex application programs and interfaces.
• Provides customer support for package software and associated interfaces.
• Works with vendors to resolve problems with software and respond to suggestions for improvement and enhancements.
• Consults with application users, evaluates user requests for new or modified computer applications and associated interfaces to determine feasibility, cost and time required, compatibility with current systems and computer capabilities.
• Researches and analyzes strategies, programs, and processes across and between all corporate functions.
• Performs basic system analysis and design functions, handles critical development issues, researches and analyzes data.
• May guide other analysts in the completion of assigned projects.
• Provides technical input to assist in development of project planning.

Qualifications

• Education: Bachelor's degree in management information systems (MIS), computer science or related technical field or equivalent work experience.
• Knowledge, Skills and Abilities: Basic knowledge of programming in client/server, mainframe or web development environment; basic knowledge of relational database technology; basic knowledge of information technology terms, equipment, systems, functions and major vendors; effective oral and written communication skills; effective analytical and problem-solving skills; ability to prioritize and handle multiple tasks and projects concurrently; availability for periodic on-call responsibilities.
• Experience: Experience integrating Commercial off the shelf (COTS) solutions within an environment with strong change and release management processes and procedures; technical knowledge with hands-on experience in Oracle and Microsoft SQL database development; technical knowledge with hands-on experience in .NET and other current computing programming languages.