Switchboard Operator - Switchboard - Part Time

Position Summary

Essential Functions

• Operates the telephone system console according to hospital policies and procedures.
• Answers all incoming calls rapidly with a courteous manner and dispatches all calls expeditiously.
• Maintains a listing of telephone numbers for persons on call for the hospital.
• Pages key personnel upon request.
• Responsible for prompt response to all alarms located in the office.
• Watches monitors to assist Security Guard in maintaining security within the building.
• Adheres to all departmental and organizational policies and procedures.
• May perform, as directed, other related duties requiring comparable skills or responsibilities.

Duties Specific to the Answering Service

• Answers incoming calls in a fast, accurate, and courteous manner.
• Maintains, in a current fashion, the following client information: date, time, the clients’ on-call status, his locations and phone number.
• Records all calls in the computer noting the following information: a. Who called and the time b. Callers DOB, telephone number, providers’ name and brief description of problem c. Complete message
• Contacts the client as specified by the directions and relayed the information accurately.

Special Requirements

• Must possess high ethical standards with respect to discretion and regard for confidentiality
• Attends department meetings monthly
• Displays positive attitude/working relationships toward all internal and external customers
• Willing to accept additional responsibilities and duties related to the operation of the department as permitted
• Schedules benefit time appropriately
• Provides timely notification for absence or tardiness which is 2 hours prior to shift
• Arrives on time at start of scheduled shift and returns promptly after breaks and lunch
• Consistently strives to be an effective and productive member of the department and of the organization
• Is signed on the board and ready to work at start of shift

Pay Range

The pay range for this position is $17.57-$25.32/hr, DOE