Switchboard Operator Per Diem

Description

Welcome to Holy Name, a medical center committed to medical excellence, faith, and education. As New Jersey's only independent Catholic health system, we offer a range of services including a 361-bed hospital, a cancer center, a fitness center, a hospice, a nursing school, and a physician network.

A Brief Overview

The Switchboard Operator processes all calls to the switchboard and acts as a liaison between the public and Holy Name Hospital. Key responsibilities include:

• Answering telephone calls in a clear and concise manner and providing necessary information in a courteous and professional manner.
• Advancing callers to appropriate destination numbers.
• Processing patient requests through computerized telephone systems, installing patient telephones.
• Disconnecting telephone service based on IBM daily discharge lists.
• Initiating opening and closing of patient’s phones at designated times.
• Entering required data in various computerized voice/data systems.
• Orally telephoning patients to inform them of telephone service and dialing instructions.
• Responding in a timely and professional manner to various emergency alarm systems and notifying designated personnel.
• Monitoring lists of all current on-call emergency services and maintaining correct beeper and home phone numbers.
• Demonstrating effective oral communication skills.
• Maintaining understanding of all disaster plan policies and procedures and being able to implement necessary responses accordingly.
• Forwarding all necessary repair requests and handicap equipment requests to the Director/Technician of Communications.
• Fulfilling instructions and guidance given by the Director of Communications.
• Informing the Director of all patient or staff complaints or concerns.
• Performing any related duties as assigned.

Education Qualifications

A high school diploma or equivalent is required. Computerized PBX switchboard training and experience are preferred, along with computerized data entry experience.

Experience Qualifications

Trained and experienced on computerized PBX switchboards. Computerized data entry experience is a plus.

Preferred Knowledge, Skills, and Abilities

A proven record of excellent verbal communication skills. Fluency in Spanish is a plus.

Benefits

Full-time and part-time employees have access to a comprehensive benefits package including low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.

Pay Range

$18.00/hour - $21.00/hour

About the Role

At Holy Name, we believe in investing in your future and well-being. Full-time and part-time employees enjoy a comprehensive benefits package designed to support your health, financial security, and quality of life.

Qualifications

At Holy Name, we are committed to diversity and inclusion. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.