Switchboard Operator - Call Center - Per Diem

About the role

Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Responsibilities

• Activates approximately 25 codes for potentially life-threatening situations.
  • Activates codes utilizing the overhead paging system and pagers and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.
  • Responds immediately to correctly activate the codes as time is crucial to the patient’s well-being.
• Assists in answering an average of 3500-4500 incoming calls on a daily basis.
• Operates database for the Amcom system.
• Creates and updates a daily on-call sheet of over 90 providers and staffs.
  • Distributes and updates on-call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.
• Provides after-hours paging service for patient calls for several outlying Guthrie Entities.
• Provides back-up coverage for the patient information desk.
• Maintains monitoring of alarm panel.
  • Notifies proper department when the emergency alarm panel activates as a result of a malfunction.
  • There are 43 alarms in this panel requiring exceptional judgment in responding.
• Trains new operators.
  • Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.
• Is required to problem-solve and find solutions with little to no direction/supervision.

Requirements

• High school graduate or equivalent.
• Prefer minimum of one year’s experience in the telecommunications field.
• Computer skills which include data entry, Windows XP, and Excel are required.
• Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.

Qualifications

• None specified.