Switchboard Operator I - Good Samaritan - Part Time Nights

Responsibilities

• Answers incoming calls quickly, efficiently, and professionally.
• Treats callers as customers with respect, dignity, and politeness.
• Provides public information.
• Trains end users on basic phone features, voice mail, and ACD.
• Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers.
• Pages Nursing Supervisor in-house for all calls requiring Supervisor interaction.
• Reassigns resident pagers as requested to ensure all pagers are forwarded to the on-call resident.
• Maintains Intellidesk database to keep information up to date.
• Verifies that monitoring equipment and paging terminal are functioning properly at all times.
• Ensures funeral homes sign for deceased patients and receive death certificates (Gettysburg only).
• Answers for Gettysburg Hospital operators’ breaks after 3:00 pm daily, weekends, and holidays.
• Responds to emergency calls such as heart arrests, trauma, and fire following established procedures and protocols.
• Maintains logs of all emergency calls for nurse reporting.
• Secures departmental keys and ensures staff sign for keys they are asking to use.
• Announces specified Hospital Code calls.
• Alerts the appropriate personnel when Laboratory, Respiratory, and Emergency Department trouble alarms activate.
• Maintains car keys for valet parking after hours.
• Maintains on-call lists and contact persons needed in accordance with Hospital policy.
• Responds appropriately to requests for on-call staff.
• Takes physicians’ phone calls and gives them the messages.
• Activates physicians’ pagers if inaccessible by phone.
• Contacts Crisis Intervention for their patients.
• Provides first line on-call support for Telco technical issues.
• Contacts technician when send level support is required.

Qualifications

• High School Diploma or GED.
• Less than 1 year relevant experience.
• Previous switchboard experience preferred.
• Excellent interpersonal/communications skills.
• Above average verbal skill to communicate with the public.
• Required knowledge of basic computer skills.