Switchboard Operator-Bryan Heart Intervention Cardio Clinic

General Summary

Principal Job Functions

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Opens and closes switchboard for calls for Cardiology, Vascular and CT Surgery.
• Answers all incoming calls and forwards callers to the proper party; obtains and relays accurate messages in a timely manner; retrieves messages and forwards to appropriate provider or staff member.
• Uses interpersonal skills to present a professional image and communicate effectively in person and via phone or email.
• Effectively manages calls from providers both internal and external to Bryan Heart and strives towards exceptional customer service in all interactions.
• Uses the electronic medical record to task nursing staff with appropriate caller information, identifying which critical information can be sent as a task and which ones are urgent requests that cannot wait.
• Performs a variety of clerical duties as needed.
• Announces emergencies in accordance with clinic protocol.
• Accurately screens, identifies and places incoming and outgoing calls.
• Performs overhead paging accurately and clearly but only as necessary to limit disruptions and unnecessary noise in the clinic.
• Serves as a front line public relations representative, ensures smooth communications, and interfaces between physicians, staff, and patients.
• Responsible for the development of the weekly Switchboard Provider Landscape and updating other informational documents specific to Switchboard.
• Responsible for assisting with the training of new Switchboard team members.
• Serves as backup for office mail pickup and delivery
• Serves as a backup for reception.
• Performs other related projects and duties as assigned.

Education And Experience

• High school diploma or equivalency required.
• Knowledge of medical terminology desired.
• Minimum of one (1) year prior reception/switchboard experience in a clinic or hospital setting required.