Switchboard Operator

Location: St Joseph Medical Center – Kansas City, MO
Employment Type: Per Diem (PRN)
Shifts and hours: Variable

About the role

We are seeking a PBX Operator (also referred to as a Switchboard Operator or Communication Operator) in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, directing them to the appropriate departments, monitoring hospital alarms, and maintaining knowledge of the policies and procedures for all hospital emergency codes.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts
• Promptly handle emergency calls by connecting them to response teams or on-call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Requirements

• High School Diploma or Equivalent (required for all new hires effective 4/1/14)
• Previous PBX experience preferred
• Previous experience in office or receptionist roles
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task and prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer service experience preferred

Benefits

• Competitive compensation
• Medical insurance benefit plan
• 401K
• Full benefits available at Prime Healthcare