Switchboard Operator

Company Description

Frye Regional Medical Center, located in the beautiful foothills of North Carolina, is a 355-bed acute care hospital, 81-bed Behavioral Health facility, and more than 70 primary and specialty care providers.

How You'll Contribute

The Switchboard Operator receives all incoming calls to the hospital. Performs in-house paging, codes and dial-a-page system. Updates Switchboard files with current room numbers, discharged patients, new admissions, etc. Maintains updated employee information for the disaster procedure files. Reports to: Director, Health Information Management.

A Switchboard Operator Who Excels In This Role

• Receives incoming calls to house extensions or patient rooms.
• Handles all emergency calls and pages.
• Contacts appropriate personnel as situation warrants.
• Handles all intercom paging and general information from in-house and outside calling parties.
• Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor.
• Takes and relays messages to on-call persons by paging, beeping or calling their home.
• Keeps all pertinent information on the bulletin board and disaster policies and procedures updated.
• Stays abreast of all changes which apply to switchboard.

What We Offer

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Qualifications And Requirements

• High school diploma or equivalent.
• Associate's degree is preferred.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Additional Requirements

We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.