Switchboard Operator

Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff.

Maintains a courteous and professional manner when answering calls.

Demonstrates skill and proficiency when executing overhead announcements.

Updates and maintains all on call lists for staff when notified of changes.

Forwards calls promptly to proper departments, patient rooms, or staff as necessary.

Maintains an operational call log of all activities, requests, and issues.

Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure.

Provides excellent customer service and maintains respectful relationships with all stakeholders.

Other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to read, speak, listen, receive, understand, and disseminate communications effectively
• Required: Competent knowledge in standard computer applications with an ability to type 30 wpm
• Required: Capable of learning and retaining a vast amount of information including clinical terminology
• Required: Adept in multi-tasking in a high volume and fast paced environment
• Required: Ability to work independently and to apply logical and safe decision making in communicating critical situations
• Preferred: Embraces learning and adapting to frequent changes to data used to direct and manage calls
• Preferred: Maintains calm and courteous composure when dealing with emergencies or dissatisfied callers
• Preferred: Strong independent worker, critical thinking, and good judgement qualities
• Preferred: Excellent oral and written communication skills
• Preferred: Proficiency in MS Office products

Education

• High School Grad or Equiv Required

Work Experience

• 1+ related work experience as a switchboard operator or in customer service field Required

Physical Requirements

View physical requirements here

Pay Range

$15.15 - $22.73