SW/CM: Behavioral Health Intake

Responsibilities

• First point of contact to screen and refer clients to appropriate services.
• Provides education on available services, referral to service connection, and development and monitoring of interdisciplinary treatment plans.
• May provide community outreach, education, and referrals to community members.
• Prepares documentation for commitment and recommitment hearings, including scheduling witnesses and communicating with probate.
• First point of contact for clients, families, referral sources, community agents, third party payers and others regarding referrals for services as needed; provides accurate and timely documentation of client status, progress and needs.
• Demonstrates familiarity with client and other rights.
• Maintains the confidential nature of client and business information.
• Receives direct referrals for services and conducts screening for service need, including facilitating court referrals accordingly.
• Ensures clients and relatives understand the nature of three-party petitions, probable cause hearings, commitment hearings, and recommitment hearings.
• Assists with accepting referrals for funding of substance use disorder residential treatment and detox and assists with screening for appropriate funding source and referral.
• Participates on interdisciplinary treatment teams and provides connection to appropriate services.
• Provides referral to services for consumers requiring inpatient hospitalization who have not yet been assigned a case manager.
• Compiles, maintains, and analyzes data related to consumer and community needs.
• Demonstrates an understanding and referral of dual diagnosis/co-occurring services.
• Attends and positively contributes to staff meetings and department performance overall.
• Attends in-service and outside agency training sessions as appropriate.
• Complies with the Human Services and/or Community Treatment Center policies.
• Performs related functions as assigned.

Qualifications

• Knowledge of applicable laws (Chapter 45, 51 & 55) and related court procedure.
• Knowledge of community human services resources and utilization.
• Ability to screen for client needs and complete appropriate referrals as appropriate.
• Ability to maintain effective working relationships with other staff and the public.
• Knowledge of and ability to utilize a computer and the required software.
• Ability to work independently while exercising sound judgment, particularly in high-pressure or challenging situations.
• Ability to communicate effectively both orally and in writing.
• Ability to accept and constructively use criticism.
• Ability to maintain confidentiality.
• Ability to maintain records and reports timely and accurately.
• Ability to work the required hours of the position.

Materials and equipment used: general office equipment, computer.

Physical demands: lifting up to 20 pounds maximum with frequent lifting and/or carrying of objects up to 10 pounds; intermittent standing, walking and sitting; occasional driving; using hands/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls; occasional bending, twisting, squatting, climbing, reaching and grappling; communicating orally in a clear manner; distinguishing sounds at various frequencies and volumes; distinguishing people or objects at varied distances under a variety of light conditions.