SVS Vision - Office Manager - Ann Arbor, MI

POSITION SUMMARY

DUTIES AND RESPONSIBILITIES

LEADERSHIP

• Hire, develop and train associates
• Manage associate performance in line with HR and union policies
• Identify key-carriers and schedule appropriately
• Partner with Optometrist to drive business and patient/customer care results
• Ensure store compliance with company policies and regulations
• Communicate effectively with team

DRIVE BUSINESS

• Execute merchandise, operational and customer service strategies
• Deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques
• Grow business through initiatives and follow-up

CUSTOMER SERVICE AND PATIENT CARE

• Provide excellent customer service
• Model and provide direction on customer service and issue resolution
• Dispense eyewear professionally
• Perform key-carrier tasks

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• ABO/SVS Certification within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience
• Optician experience desired
• Proven ability to lead, coach and build relationships
• Ability to analyze and solve issues
• Solid organizational and planning skills
• Continuous monitoring of progress
• Analyzing financial data and formulating plans
• Multi-tasking and flexibility
• Commitment to customer service
• Solid computer knowledge

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Effective communication
• Reading and writing at high school level
• Sitting or standing for long periods
• Using various office equipment
• Lifting up to 20 pounds
• Seeing abilities (near, distance, color, depth perception)
• Manual and finger dexterity
• Hand/arm steadiness
• Grip and hold items
• Good eye and hand coordination
• Physical agility (bending, twisting, reaching, pulling)
• Operating cash register, optical equipment, and tools
• Working normal and/or extended hours
• Traveling independently