SVS Vision - Office Manager - Brighton, MI
SVS Vision · Mount Clemens, MI · 1 mo ago
On-siteAdministrativeFull-time
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
LEADERSHIP
- Hire, develop and train associates
- Manage associate performance in line with HR and union policies
- Identify key-carriers and schedule appropriately
- Partner with Optometrist to drive business and patient/customer care results
- Ensure store compliance with company policies and regulations
- Communicate effectively with team
DRIVE BUSINESS
- Execute merchandise, operational and customer service strategies
- Deliver planned sales, gross margin and financial results
- Model service, patient care and selling techniques
- Grow business through initiatives and follow-up
CUSTOMER SERVICE AND PATIENT CARE
- Provide excellent customer service
- Model and provide direction and feedback on customer service
- Dispense eyewear according to professional standards
- Perform key-carrier tasks
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS
- ABO/SVS Certification required within 12 months of hire/promotion
- High School Graduate or equivalent
- 3 years of leadership experience or equivalent management experience
- Optician experience desired
- Proven ability to lead, coach and build relationships
- Ability to analyze and solve issues
- Solid organizational and planning skills
- Ability to monitor progress and recognize opportunities for improvement
- Strong computer knowledge, including Microsoft Office Suite
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS
- Effective communication
- Reading and writing at a high school graduate level
- Sitting or standing for extended periods
- Operating various office equipment
- Lifting up to 20 pounds
- Seeing (Near, Distance, Color, and Depth Perception)
- Manual and finger dexterity
- Hand/arm steadiness
- Good eye and hand coordination
- Physical agility (bending, twisting, reaching and pulling)
- Operating a cash register, various optical equipment and tools
- Working normal and/or extended office hours
- Traveling independently to support Company objectives and personal development