SVP, Product - Core Customer Experiences & Flywheel Products

The role sits at the center of FanDuel’s product organization and the systems you own touch every single FanDuel customer—over 4.8 million average monthly players. You’ll shape the trust, safety, and financial backbone of one of the fastest-growing consumer companies in the U.S.

About the role

FanDuel is seeking an SVP of Product to lead the centralized customer journeys that underpin every experience across our portfolio—sportsbook, casino, racing, and beyond. This leader will own the foundational, cross-cutting product surfaces that every FanDuel customer touches: account creation and management, wallet and money movement, ledger accuracy, loyalty programs, martech engagement, and responsible gaming tools.

Reporting to the Chief Technology Officer, this SVP will be a key member of the Technology Leadership Team, accountable for shared infrastructure and experiences that make every FanDuel product feel safe, seamless, personalized, and trustworthy. This is a horizontal, platform-level leadership role spanning multiple U.S. states and Canadian provinces.

Responsibilities

• Own the product vision and roadmap for Account, Wallet, Ledger, Responsible Gaming, MarTech, and Loyalty Enablement, ensuring these core journeys are best-in-class, compliant, and built to scale across all FanDuel verticals.
• Deliver product strategy for customer-facing products including Fantasy, Horse Racing, and Retail locations.
• Set the strategy for centralized customer infrastructure, balancing the needs of multiple product lines (sportsbook, iGaming, racing, and future products) against a single, coherent customer experience.
• Lead and grow a multi-disciplinary product organization of about 70-80 colleagues, including product management, in close partnership with engineering, design, data science, compliance, and legal leaders.
• Champion Responsible Gaming as a product discipline, embedding tools and safeguards (deposit limits, self-exclusion, cool-off periods, affordability checks) directly into core flows while meeting evolving regulatory requirements.
• Modernize wallet and ledger systems to support real-time payments, multiple funding methods, promotional credits, and accurate, auditable financial record-keeping at scale.
• Drive account experience strategy, including onboarding, KYC/identity verification, authentication, and account recovery, optimizing both conversion and regulatory rigor.
• Own loyalty enablement as a platform capability, building the underlying rewards, tiers, and personalization infrastructure that product teams across FanDuel can leverage.
• Partner with Marketing and Data teams on MarTech strategy, ensuring the right infrastructure exists for personalization, CRM, notifications, and lifecycle marketing.
• Partner cross-functionally with vertical product leaders (Sportsbook, iGaming, Racing) as key stakeholders/customers of these centralized journeys, ensuring the roadmap serves their needs without fragmenting the core experience.
• Report to executive leadership and the board as needed on the health, performance, and risk posture of these core systems.
• Represent FanDuel with regulators, payment partners, and industry bodies on matters related to responsible gaming, account integrity, and financial product experience.

Requirements

• At least 12+ years of product management experience, with at least 5+ years in senior product leadership (VP or SVP level) overseeing large, complex product organizations.
• Proven experience owning platform or shared-services product areas (e.g., account, identity, payments/wallet, ledger, trust & safety, loyalty, or CRM/martech)—ideally within a regulated, high-growth consumer environment.
• Experience in online gaming, sports betting, fintech, e-commerce, or another highly regulated consumer marketplace is strongly preferred.
• Deep familiarity with trust & safety product or responsible gaming principles, and comfort operating in a highly regulated, multi-jurisdictional environment.
• Track record of building and scaling payments, wallet, or ledger systems with a high bar for accuracy, security, and compliance.
• Experience partnering with loyalty, lifecycle marketing, and CRM/martech teams to drive retention and engagement through personalization.
• Strong technical fluency—able to partner deeply with engineering on architecture decisions for high-scale, high-availability, financially sensitive systems.
• Demonstrated ability to lead through influence across a matrixed organization, balancing centralized platform priorities with the needs of multiple product verticals.
• Exceptional executive communication skills, with experience presenting to C-suite and board-level stakeholders.
• A people-first leadership style, with experience building, mentoring, and scaling high-performing product teams.

Benefits

• Comprehensive health plans (some as low as $0 per paycheck), including fertility and family planning, mental health support, and fitness benefits.
• Generous paid time off (PTO & sick leave), 14 paid company holidays, and paid sick time in accordance with state and federal laws.
• Annual bonus and long-term incentive opportunities based on performance.
• 401k with up to a 5% match.
• Commuter benefits and pet insurance.

Pay

The salary range for this position is $287,000 - $402,000 USD, dependent on relevant experience, location, business needs, and market demand. This role may also be eligible for short-term or long-term incentive compensation, including cash bonuses and stock program participation.