SVP of Property Operations (Memphis)

Position Overview

The SVP of Property Operations oversees a large regional portfolio of multifamily properties, including both owned and fee-managed assets. This role involves leading a team of Regional Vice Presidents (RVPs), collaborating with senior leadership, and ensuring the achievement of financial, operational, and resident satisfaction goals.

Essential Duties And Responsibilities

• Recruits, hires, trains, motivates, supervises, and evaluates Regional Vice Presidents (RVPs).
• Leads, supports, and coaches RVPs towards achieving goals & objectives.
• Oversee portfolio financial performance, including revenue growth, budget adherence, rent strategy, and concession management.
• Communicate with owner representative/asset manager to provide operational updates.
• Live by “no surprises” operating philosophy.
• Participate in client meetings and operational calls, particularly for underperforming assets, providing data-driven recommendations.
• Serve as executive sponsor for client relationships, overseeing communication, planning, and issue resolution.
• Visit RVP portfolios at least twice a year to assess property conditions, evaluate execution of initiatives, and ensure alignment with client business plans.
• Partner with risk management to address incidents and mitigate operational and financial risk.
• Collaborate with corporate support teams to implement and optimize systems, processes, and SOPs.
• Assist with new business analysis, proposals, and transitions of newly acquired communities.
• Ensure that RVPs have working knowledge of applicable policies, procedures and workflows.

Minimum Qualifications

• Minimum of 10 years in an operational leadership role; experience in real estate and property management strongly preferred.
• Excellent verbal and written communication skills.
• Strong leadership abilities.
• Strategic problem-solving abilities.
• Able to direct the work of others and coach/train.
• Strong knowledge and understanding of budget management and expense control.
• Proven ability to manage and expand senior-level client relationships.
• Must be willing and able to travel.