SVP, General Manager OU Lead - TMT (Professional Services)

About the role

The Senior Vice President / General Manager, Operating Unit Lead for the Salesforce Professional Services business will lead the teams responsible for designing, developing, and delivering Professional Services offerings across an industry-aligned operating unit within the AMER region. This role involves developing a deep understanding of the cloud technology landscape and unique industry-specific challenges, crafting strategies to create and capture customer value, and ensuring alignment with Salesforce's core values.

Responsibilities

• Provide industry and account-focused thought leadership and vision for the next generation of AMER Professional Services, leveraging the unique opportunities of our lead position in the market and the Cloud model.
• Champion the transition to an AI Native delivery model — reengineering delivery methods, staffing models, and offer construction to embed agentic AI and generative AI throughout the service lifecycle, and instilling an AI-first mindset across the operating unit.
• Attract top talent, and coach and develop a strong team consistent with our culture, with a focus on building AI fluency and transformation capability across the bench.
• Develop an approach to generate unique insights about our customers' unique needs as well as industry trends & sales plays (user groups, advisory councils, etc.).
• Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.
• Manage the financial commitments of the operating unit, working with multiple parties, against financial and business metrics.
• Systematize the process for developing new packages and programs. Build a new delivery model for packaged services, designed from the outset around AI-augmented and AI Native delivery.
• Enable and evangelize the portfolio internally and externally, including new AI-powered offerings and delivery accelerators.
• Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments.
• Lead large-scale business transformation efforts across the operating unit, translating a future-state AI Native vision into concrete operating model, process, and talent changes.

Requirements

• 15+ years experience in a Services leadership position with proven quota attainment and exceptional results building, managing success, bookings, revenue and margin while growing an annual business portfolio of $250M+.
• 15+ years of work experience with deep industry expertise and knowledge of industry-specific challenges.
• 5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility.
• Track record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offers.
• Proven success at leading transformational projects to deliver customer outcomes through technology.
• Demonstrated experience leading large-scale business or organizational transformation — e.g., operating model redesign, digital/AI transformation programs, or shifting a services business to a new delivery paradigm — with measurable outcomes.
• Hands-on familiarity with AI and agentic technologies (e.g., generative AI, AI agents, automation platforms) and a clear point of view on how they change the economics and experience of services delivery.
• Senior leader able to operate effectively with C-level executives.
• Strong business acumen and analytical skills with the ability to think strategically as well as ability to handle details.
• Demonstrated experience leading product, marketing, and delivery teams.
• Action oriented and results driven.
• Strong organizational and management skills to manage multiple projects, responsibilities, and staff.
• Exceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders.
• Prior leadership of an enterprise-wide transformation initiative (technology, operating model, or workforce transformation) with quantifiable business impact.
• MBA and technical disciplines.
• Product Management certification.
• Program Management certification.

Qualifications

Required: 15+ years of experience in a Services leadership position with proven quota attainment and exceptional results building, managing success, bookings, revenue and margin while growing an annual business portfolio of $250M+. 15+ years of work experience with deep industry expertise and knowledge of industry-specific challenges. 5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility. Track record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offers. Proven success at leading transformational projects to deliver customer outcomes through technology. Demonstrated experience leading large-scale business or organizational transformation — e.g., operating model redesign, digital/AI transformation programs, or shifting a services business to a new delivery paradigm — with measurable outcomes. Hands-on familiarity with AI and agentic technologies (e.g., generative AI, AI agents, automation platforms) and a clear point of view on how they change the economics and experience of services delivery. Senior leader able to operate effectively with C-level executives. Strong business acumen and analytical skills with the ability to think strategically as well as ability to handle details. Demonstrated experience leading product, marketing, and delivery teams. Action oriented and results driven. Strong organizational and management skills to manage multiple projects, responsibilities, and staff. Exceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders. Prior leadership of an enterprise-wide transformation initiative (technology, operating model, or workforce transformation) with quantifiable business impact. MBA and technical disciplines. Product Management certification. Program Management certification.

Skills

N/A

Benefits

N/A

Pay

$180K - $240K

Schedule

Full-time