SVP, Client Success

About the role

This senior leadership role will oversee the post-sale client journey and shape how service delivery scales across a multi-product environment. The right leader will bring together account management, operations, and client success into a cohesive function that delivers strong retention, expansion, and client satisfaction. This position will also partner closely with internal stakeholders to build disciplined processes, clear ownership, and actionable insights that inform broader business decisions.

Responsibilities

• Own the post-sale client experience across activation, measurement, and audiences.
• Define and implement client lifecycle processes, ensuring clear ownership and handoffs.
• Establish metrics for client success and enforce accountability through regular cadence.
• Drive automation and tooling decisions to manage growth efficiently without increasing headcount.
• Lead retention and expansion efforts, personally managing relationships with key accounts.
• Integrate account management and operations teams into a cohesive unit with shared goals.
• Provide client insights to influence company strategy and decision-making.

Qualifications

• 8-12 years in client-facing operations, account management, or customer success, with at least 3 years in leadership roles.
• Experience managing teams responsible for $25M+ annual revenue, with a focus on scaling.
• Proven ability to build processes and structures in a growing organization.
• Strong operational rigor with a data-driven approach to forecasting and service levels.
• Fluency in AI applications within client-facing teams, with hands-on experience in redesigning workflows.
• Demonstrated relationship-building skills with senior clients and cross-functional teams.
• Experience in a multi-product environment and navigating the nuances of serving brands and agencies.

Benefits

• Competitive salary and stock options.
• Flexible vacation policy and unlimited PTO (within reason).
• Comprehensive medical, dental, and FSA options.
• Company-matched 401(k) plan.
• Paid maternity and paternity leave.
• Opportunities for professional development through an Agile Development Program.
• Collaborative work environment with talented co-workers and management.

Compensation

$189,156 – $222,694 annually

Location & Schedule

Remote position; US-based candidates only. No visa sponsorship available.