SVP, Client Success

About the role

Cadent is seeking a visionary Senior Vice President of Client Success to lead our linear and digital client-facing organization across managed- and self-serve, unify our service models, and drive unparalleled client value. This role will build a cohesive strategy that bridges platform adoption with managed services performance, acting as a strategic partner to our clients.

Responsibilities

• Team Leadership: Build, mentor, and scale a high-performing organization of Media Planners (digital and linear), Account Managers, and Creative Designers. Strengthen teams under a single client excellence vision and operating model. Set clear goals, provide regular coaching, and manage the performance of team leaders.
• Talent Development: Develop talent, build talent pipelines, and foster an environment which allows everyone to bring their best selves to work. Establish career paths and empower associates and partners to act in the best interest of the client and company and regularly recognize contributions and accomplishments.
• Business Transformation: Drive the strategic, holistic rethinking and restructuring of the client journey, internal operations, technology stack, and organizational culture to move from a reactive, support-oriented model to a proactive, value-driven organization that accelerates long-term client value, in partnership with Sales, Product, and Engineering.
• Client Growth and Expansion: Develop and scale a unified Client Success strategy that aligns managed services and platform services and motions around retention, expansion, usage, and client health. Create the framework for team to identify expansion opportunities based on daily agency interactions and performance.
• Revenue Accountability: Partner with Sales to identify and execute resell and upsell opportunities with eventual accountability for a revenue target. Own and report on key client metrics to the executive team, with direct accountability for reducing churn and driving retention rates.
• Strategic Client Success: Lead account-specific QBRs (Quarterly Business Reviews), present performance data, value realization, opportunities for growth, and recommendations to expand partnership.
• Cross-Functional Leadership: Partner closely with Sales, Product, and Marketing to establish and share voice of client (e.g., feature requests, usability issues, performance gaps). Ensure feedback informs the product roadmap and that "selling with a retention focus" is instilled throughout the organization.
• Operational Excellence: Define and optimize the end-to-end client lifecycle, including onboarding, delivery, reporting, renewal, and develop execution-based playbooks utilizing a combination of technology, automation, and process improvements.
• Ad Tech Expertise: Drive the strategic narrative that connects our identity graph, audience data (1P/2P/3P), and measurement to real revenue outcomes for clients.
• Culture Driver: Cultivate a supportive and high-performance culture by modeling organizational values, providing regular constructive feedback, and implementing recognition programs that celebrate both behaviors and results.

Qualifications

• 15-20+ years of leadership experience in Sales, Client Success, Client Services, or Account Management within the Ad Tech industry.
• Experience leading large teams through periods of rapid growth and ambiguity.
• Proven expertise in managing both high-touch media performance / managed services teams and self-serve platform consultation.
• Strong background in programmatic advertising, data-driven marketing, and performance storytelling.
• Extensive history of collaborating with Product and Engineering teams to translate business requirements into scalable platform features.
• Ability to transform and manage change in a dynamic and fast-paced environment; support complex business dynamics and drive efficiencies through process improvements and automation.
• Builder and continuous improvement mindset who can create or optimize systems, playbooks, onboarding, and scalable frameworks.
• Executive presence capable of driving strategic partnerships with key client leadership.
• Expert at communicating the big picture up and down the organization and is comfortable working in a constantly changing environment with a problem-solving leadership style.
• Exceptional interpersonal skills and the ability to build strong relationships with partners in the organization.
• Bring a sense of “fun” that inspires others and creates a healthy team environment.

Benefits

• Health & Wellbeing: Inclusive health, dental, and vision plans built to support diverse lifestyles; enhanced support for reproductive health, family planning, and new parents; employer contribution to HSA; voluntary benefits such as pet insurance, legal assistance, critical illness, hospital indemnity, and accident coverages; free access to the Calm App; monthly wellness reimbursement; special discounts through LifeMart and Plum Benefits; flexible time off (FTO) policy and company breaks.
• Inclusion & Belonging: Employee Resource Groups that foster connection and community; DEI programming and initiatives; company-sponsored events to bring employees together; offices across the U.S., including Manhattan, Philadelphia, and San Jose.
• Financial & Security: 401(k) participation with discretionary employer match; life, short-term, and long-term disability coverage; cell phone and WiFi stipend; pre-tax commuter benefits; access to certified financial coaches and planning tools.

Pay

The salary range for this role is USD $275,000.00 - USD $385,000.00 /Yr.