SVP, Claim - Worker's Comp

Key Responsibilities

• Set and execute the strategic vision for a large, multi-site Worker’s Compensation Claims group, with a strong focus on digital transformation and modernization.
• Lead, inspire, and develop a large team of claims managers, supervisors, and adjusters, fostering a culture of innovation, adaptability, and continuous improvement.
• Serve as a change agent, driving the adoption of digital tools, automation, and data-driven decision-making across the claims organization.
• Champion the implementation of advanced claims technologies, including digital claims platforms, AI-driven analytics, and automation solutions.
• Leverage technology to streamline workflows, reduce costs, and improve claims outcomes.
• Promote a digital-first mindset, ensuring staff are trained and empowered to use new systems and tools effectively.
• Direct the day-to-day operations of a large-scale claims organization, ensuring timely, accurate, and fair resolution of high volumes of claims.
• Monitor and analyze performance metrics across multiple teams and locations, using digital dashboards and analytics to drive efficiency and effectiveness.
• Operate at the pinnacle of technical expertise to deliver unparalleled claim outcomes, ensuring exceptional quality handling, timely processing, and consistently high execution of loss cost management strategies.
• Ensure all claims handling practices comply with federal, state, and local regulations across multiple jurisdictions.
• Oversee risk management strategies, including fraud prevention, litigation management, and adherence to internal controls.
• Champion a customer-centric approach, leveraging digital solutions to enhance the claimant and policyholder experience.
• Resolve escalated and complex claims issues, setting the standard for professionalism and empathy.
• Collaborate with underwriting, legal, finance, IT, and other internal partners to support business objectives and drive cross-functional digital initiatives.
• Represent Chubb in industry forums, regulatory meetings, and with key external partners.
• Oversee the recruitment, training, and professional development of a large and diverse claims workforce, with a focus on building digital capabilities.
• Build bench strength and succession plans, ensuring the organization is equipped to meet current and future business needs.

Qualifications

• Bachelor’s degree required; advanced degree or professional certification (e.g., CPCU, ARM) preferred.
• Minimum 10 years of experience in Worker’s Compensation Claims, with at least 5 years in a senior leadership role managing large, geographically dispersed teams.
• Demonstrated expertise in Worker’s Compensation laws, regulations, and industry best practices.
• Proven experience leading large teams through digital transformation and change initiatives.
• Ability to consistently produce tangible outcomes over a prolonged period as well as communicate those outcomes concisely and effectively to executive leadership.
• Strong analytical, communication, and negotiation skills.
• Experience with process improvement, technology adoption, and change management in a large organizational setting.

Pay

The pay range for the role is $172,000 to $258,000. The specific offer will depend on an applicant’s skills and other factors.

Benefits

Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.