SVP, Bank Fraud Operations

What will you be doing?

• Define and implement a robust fraud strategy and roadmap that aligns with overall business objectives and fraud risk appetite.
• Build and manage a high-performing team of fraud analysts and fraud operations. Provide leadership and direction to the fraud operations team, ensuring efficient and effective execution of fraud prevention and detection activities.
• Establish, document and optimize fraud detection processes and systems to minimize bank and client losses, and improve operational efficiency and cost-effectiveness.
• Leverage organizational partners to provide strategic direction around the development and maintenance of fraud platforms including models and detection systems. Foster collaboration and effective communication across departments to ensure alignment, planning and effective execution of fraud initiatives.
• Continuously monitor and evaluate fraud trends, industry best practices, third party solutions and regulatory changes.
• Act as a thought partner across the company, collaborating with security and privacy on fraud awareness, threat detection and response.
• Evaluate existing tools for effectiveness in identifying and responding in real-time to fraud patterns, emerging threat vectors and trends. Develop and utilize advanced analytics techniques to identify and respond in real-time to fraud patterns and emerging threats.
• Create dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies. Maintain best-in-class performance metrics, including fraud loss ratios, false positive rates, and customer impact measures.
• Act as a primary and accountable contact for our critical responses to high impact incidents, leading the coordination of efforts inside, across and outside of the enterprise. Operate rapidly in a fully cross-functional and collaborative fashion when responding to fraud incidents and emerging threats.
• Partner with Enterprise Risk and Audit and Bank Compliance to ensure regulatory compliance. Stay up to date with fraud regulations and industry standards.
• Develop and execute comprehensive fraud prevention that balances the need for security with a seamless and positive client and advisor experience. Enable clients and advisors to safely and quickly transact across products. Minimize false positives and negative impacts on legitimate customers. Champion automation and efficiency initiatives to reduce manual reviews and client complaints.
• Optimize fraud detection processes and systems to improve operational efficiency and cost-effectiveness.

What roles will this employee lead?

• Responsible for hiring, coaching, performance management, and career development of the fraud team.

Required Knowledge, Skills, and Abilities

• Proven experience in leading fraud strategy and operations within a bank or financial services organization.
• Deep understanding of fraud prevention techniques, tools, technologies, industry best practices, and regulatory requirements.
• Strong analytical skills and ability to leverage data to drive decision-making.
• Experience in building and managing high-performing cross-functional teams.
• Excellent communication and interpersonal skills.