SV-Host/Door

Benefits

• Flexible schedules
• 5 days of PTO (after 1 year and minimum average hours worked requirements are met)
• Insurance after 90 days (minimum average hours requirement must be met)
• Average $17+/hour inclusive of tips
• Wine country trips every quarter
• WSET / Sommelier certification

Responsibilities

• Greet and seat all guests in a hospitable, friendly, and timely manner
• Handle all incoming telephone calls, before the third ring, using professional verbiage and with a positive and uplifting tone
• Maintain a clean entrance area, hostess stand, and women's restroom
• Manage reservations system, including seating within reservation times, quoting proper wait names when necessary, and not over or under‑booking the restaurant
• Escort guests to the proper assigned table while engaging in light conversation and providing the perfect hospitable start to their dining experience
• Interact with all guests and co‑workers in a professional, hospitable, and friendly manner
• Arrive on time for scheduled shifts, ready to work
• Proper uniform should be worn at all times including dress, make up, hair, and jewelry
• Properly accept and book reservations
• When the guests' desired time is not available, offer an alternative time slot or option to ensure the guest joins us
• Calculate, note, and quote accurate wait times
• When the wait is extensive, be sure to offer the bar for cocktails and appetizers before heading to the table for dinner
• Keep floors, entry, and aisle ways clean and free of debris
• Assist in bussing tables when we are on a wait or in need of a table immediately
• Provide guest right of way and assist guests needing directions around the restaurant
• Genuinely thank all departing guests for dining with us, and welcome all guests joining us
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty
• All hosts must be familiar with our hours of operation, menu items, price range, directions, contact information, and all other basic restaurant information
• In addition to restaurant‑specific details, the host should be able to provide information on daily menu additions, musical talent performances, and any cocktail or wine features for the evening

Qualifications

• Fun, energetic and professional attitude at all times while working
• Ability to read, write, speak and understand English
• Prior restaurant experience is desired, but not required
• We participate in the E‑Verify program; as part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E‑Verify