Susu Interpreter

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing, while working from your own home. LanguageLine has been certified as a Great Place to Work and is regularly listed as one of America's top work-from-home employers. Our interpreters serve clients across numerous industries, including healthcare, 911, first responders, education, government agencies, and all walks of business.

About the role

The Susu Telephone Interpreter is responsible for handling calls on demand, rendering the meaning of conversations between Susu and English speakers. The interpreter breaks the communication barrier in a wide range of industries, including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. This is a remote, independent contractor position.

Interpreters process information quickly and concisely, recognize sensitive cultural differences, and maintain professionalism at all times. Sessions may involve simple or complex, technical or non-technical subjects. Some calls may be highly emotional, stressful, or require extended periods without breaks due to call volume or nature.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions, remaining calm during emergencies or when speakers are incoherent or upset.
• Maintain punctuality and availability during work hours.
• Follow client instructions and protocol to meet expectations, avoiding interaction with the Limited English-speaking Person (LEP) without client permission.
• Understand protocol and terminology for industries such as Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Requirements

• Fluency in Susu and English, including cultural dynamics and regional/accent differences.
• Excellent listening, retention, and note-taking skills to maintain accuracy during interpretation.
• Ability to remain neutral, objective, and detached from conversations, including sensitive subjects (e.g., end-of-life, pregnancy termination, sexual orientation, or gender expression).
• Education or work experience in language-related fields (e.g., teaching, language assessment, translation, or interpretation) preferred.
• Ability to adapt to technology enhancements that improve service delivery.
• Must be at least 18 years of age and legally authorized to work in the United States without sponsorship.
• High school diploma or equivalent.
• Ability to read and write in the requested languages (highly preferred).
• Must ensure a quiet, secure home-office environment free from background noise or distractions.

Technical Requirements

• Dedicated personal device for business purposes (desktop/laptop with Windows, MacOS, or ChromeOS; tablets or smartphones acceptable).
• Restricted brands: Kaspersky products and Huawei hardware.
• High-speed internet connection with minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping value ≤ 300 ms, and jitter value ≤ 30 ms.

Physical Requirements

• Able to operate a keyboard and mouse and remain stationary in front of a computer for the majority of the workday.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (e.g., computer, audio, telephone).

Pay

$0.75 - $0.90 per minute.

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Note: This is an independent contractor position and therefore not eligible for employee benefits.