Sustainment Post-Delivery Program Manager

Responsibilities

• Serve as the primary customer interface throughout the lifecycle of fielded systems.
• Lead sustainment and post-delivery support activities for multiple products.
• Manage spares and repair quoting, order management, and service contract proposals.
• Cookordination integration efforts, onsite testing and troubleshooting support, and training activities with customers, Saab engineers, and field technicians.
• Ensure all required parts and materials are onsite prior to scheduled service events.
• Provide ongoing support to field technicians, including coordinating additional parts for troubleshooting and leading next-step discussions with appropriate Saab team members.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Cookordinate execution of service events with the Technical Support Manager.
• Manage spares and repairs with the core team, including Contracts, Finance, Configuration Management (CM), Supply Chain, and the Depot (repairs only).
• Track on-time delivery performance and other key program metrics.
• Participate in Saab’s financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends to drive Root Cause Corrective Action (RCCA) efforts and communicate findings to customers.
• Utilize failure trend analysis to proactively identify and mitigate customer inventory risks.
• Manage cost, schedule, and quality metrics associated with sustainment activities.
• Complete system handovers with the appropriate Production Program Manager to ensure proper transition and continuity.
• Develop customer-facing reports aligned with customer requirements and expectations.
• Participate in Saab and customer Program Management Reviews (PMRs).
• Utilize continuous improvement principles to enhance processes and operational effectiveness.
• Ensure compliance with Saab Standard Operating Procedures (SOPs).

Qualifications

• Bachelor’s degree in an Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience, or an equivalent combination of education and experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Highly organized with strong multitasking and time management skills.
• Able to follow up on action items and requests in a timely manner.
• Able to thrive in a fast-paced, decentralized environment.
• Focus on quality and continuous improvement principles, including Lean and Six Sigma methodologies.
• Strong oral and written communication skills.
• Comfortable interacting with employees and stakeholders at all levels of the organization.
• Able to drive and influence cross-functional teams without direct authority.
• Ability to obtain a Secret Security Clearance, if required.