Sustaining Software Engineering Manager

About the role

Cadwell is seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development.

Responsibilities

• Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team’s capacity.
• Define and manage escalation paths for urgent customer‑facing issues in coordination with the Support Platform teams and Product Management.
• Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.
• Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
• Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
• Ensure all software maintenance releases adhere to Cadwell’s Quality Management System (QMS) and contribute to its necessary refinements/changes.
• Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.

Qualifications

• Comprehensive knowledge of software team leadership, staff development, and operational workflow design for sustaining software engineering.
• Comprehensive knowledge of stakeholder communication and management of technical escalation paths (internal and customer‑facing).
• Thorough knowledge of regulatory compliance and Quality Management Systems (QMS) required for medical device software.
• Thorough knowledge of advanced troubleshooting, debugging, and production bug‑fix implementation for complex software systems.
• Thorough knowledge of technical proficiency in C#, SQL, and desktop software development.
• Bachelor’s degree in Computer Science or related field (required).
• 3+ years of experience in software engineering management or a high‑level technical leadership role (required).
• Strong background in troubleshooting complex, multi‑component software systems (required).
• Preferred: Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry.

Physical Requirements and Working Conditions

Positions working with Cadwell equipment may require reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and two‑way written/verbal communication. Use of computer. Occasional travel (approximately 5‑10%) with a valid driver’s license and active vehicle insurance; travel may include visits to company headquarters or customer sites, typically no more than once per quarter. May be required to register with a vendor credentialing service, provide proof of vaccinations, complete a US federal background check, and meet US citizenship requirements for certain contracts. Work hours outside normal business hours may be required, including an on‑call schedule for support escalation.

Pay

Salary Range: $110,000 – $145,000 USD