Software Engineering Manager - Sustaining Engineering

About the role

The Engineering Manager for Sustaining Engineering will lead a distributed team of engineers in resolving software defects reported by customers. The role involves managing and coaching a team, setting KPIs, and delivering technical solutions across various technologies including Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS.

Responsibilities

• Manage and lead a distributed team of engineers
• Hire, coach, mentor, provide feedback and career development guidance to your team
• Manage & measure key performance indicators (KPIs), and training
• Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields
• Demonstrate the very best of Canonical in customer interactions
• Set and manage expectations with other engineering teams, senior management, and external stakeholders
• Advocate and advance modern software development practices
• Grow a healthy, collaborative engineering culture in line with the company values
• Collaborate with other teams in the organization

Requirements

• Professional software delivery experience using C, C++, Go, Python, or similar
• Knowledgeable and passionate about software development
• Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
• Experience with version control systems such as git
• Experience with debugging tools such as gdb, crash or other
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Excellent communication skills in the English language, both verbal and written
• Experience with Linux, with a preference towards Ubuntu
• Experience with Open Source and Open Source Business Models
• People management experience in a support organisation is a strong plus

Qualifications

• Professional software delivery experience using C, C++, Go, Python, or similar
• Knowledgeable and passionate about software development
• Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
• Experience with version control systems such as git
• Experience with debugging tools such as gdb, crash or other
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Excellent communication skills in the English language, both verbal and written
• Experience with Linux, with a preference towards Ubuntu
• Experience with Open Source and Open Source Business Models
• People management experience in a support organisation is a strong plus

Skills

• Technical leadership and a solid background in software development

Benefits

• Colleagues
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Pay

Compensation is shaped by geographical location, experience, and performance. An annual compensation review is conducted to ensure recognition of outstanding performance. In addition to base pay, a performance-driven annual bonus or commission is offered.

Schedule

This is a globally remote role, unless specified otherwise. The role entails working from home with global travel up to 10% for internal and external events.