Sustaining Quality Manager

Main Responsibilities

• Oversee the investigation and resolution of product, process, supplier, and customer quality issues, ensuring effective containment, root cause analysis, corrective actions, and timely closure.
• Drive quality improvements by analyzing trends, performance metrics, customer feedback, supplier performance, and COPQ data to identify and eliminate recurring issues.
• Partner with Manufacturing, Engineering, Operations, and Supply Chain teams to improve process capability, reduce defects, and enhance overall product quality.
• Manage customer quality concerns, complaints, RMAs, and escalations to ensure effective communication, issue resolution, and customer satisfaction.
• Oversee supplier quality performance, including supplier nonconformances, corrective actions, development activities, and ongoing performance monitoring.
• Utilize quality tools and data analysis techniques, including SPC, MSA, and risk-based methodologies, to drive process improvement and operational excellence.
• Support internal, customer, and certification audits while ensuring compliance with quality system requirements and customer expectations.

Requirements

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical field.
• 7+ years of quality experience in a manufacturing environment.
• AQSC CQE, CMQ/OE, or equivalent certification preferred.
• Leverage Lean Six Sigma Green Belt, Black Belt, or similar continuous improvement certification preferred.
• Experience with SPC, MSA, process capability analysis, and data analytics tools such as Power BI preferred.

Benefits

• Medical, Dental, Vision
• 401K
• Holiday Pay
• Paid Maternity/Paternity Leave
• Tuition Reimbursement
• Long-term and Short-term disability

Pay

Pay range: $114,380 - $137,000 annually, depending on experience.

About the Role

Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL. We are currently seeking a Sustaining Quality Manager who be responsible for leading, developing, and mentoring a team responsible for production quality, supplier quality, complaints, and the RMA process.

Schedule

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR).

Qualifications

Equal Opportunity/Affirmative Action Employer Minorities/Females/Disability/Veteran/Gender Identity/Sexual Orientation

Skills

None specified

Benefits

• Medical, Dental, Vision
• 401K
• Holiday Pay
• Paid Maternity/Paternity Leave
• Tuition Reimbursement
• Long-term and Short-term disability

Benefits

• Medical, Dental, Vision
• 401K
• Holiday Pay
• Paid Maternity/Paternity Leave
• Tuition Reimbursement
• Long-term and Short-term disability

Pay

Pay range: $114,380 - $137,000 annually, depending on experience.

Contact

Visit: https://jobs.excelitas.com/