Sushi Clerk

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products for which they’re looking
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the Chinese Express counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews orders for the day.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Pulls product from cooler/freezer for preparation.
• Checks in product and puts product away.
• Removes trash in a timely manner.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices product for customers as necessary.
• Delivers orders as needed.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Requirements

• High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience.
• Must have the ability to:
  • carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • do simple addition and subtraction; copying figures, counting and recording.
  • understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Must be physically able to:
  • exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
  • perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.

Working Conditions

• This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes.
• Occasional exposure to cleaning chemicals/solvents.
• Fast paced work environment with significant pressure.

Equipment Used

• Scale
• Shrink wrap machine
• Telexon re-ordering machine
• Walk-in cooler
• Knives and serving cases

Contacts

• Daily contact with internal customers and the general public.
• Weekly contact with suppliers/vendors.
• Contact with Federal/State Governmental or Regulatory Agencies as necessary.

Employment is contingent upon the successful completion of a pre-employment drug screen.