Surveying Administrator

About the role

SURVEYING ADMINISTRATOR
• SRVO • £27,000–£30,000 dependent on experience • Hybrid – Sheffield / Remote

Role Overview

This is an opportunity to join a growing property services consultancy in a role that sits at the heart of how the business operates. As Surveying Administrator, you’ll provide hands-on support to the surveying team and wider business – keeping projects on track, clients well-served and processes running efficiently.

Role Expectations

• Be a dependable presence in the team – organised, proactive and focused on getting things right.
• Manage multiple tasks at once, communicate clearly with clients and colleagues, and take ownership of your work without waiting to be directed.
• Maintain high standards of accuracy across CRM data, documentation and client correspondence – and to flag and resolve issues before they become problems.
• Play a key role in supporting the ISO 9001:2015 quality system – an important part of how SRVO demonstrates its commitment to service excellence.

What Success Looks Like

• Clients receive accurate, timely responses and feel well looked after.
• The CRM is accurate, up to date and a reliable source of information for the team.
• Surveyors can focus on their work because the admin around them runs smoothly.
• You proactively spot issues, suggest improvements and follow through on actions.
• The quality system is maintained to a high standard and audit-ready at all times.

How You'll Spend Most of Your Time

• Answering calls and enquiries, producing proposals and reports, and resolving client queries.
• Managing and updating the CRM system – creating opportunities, projects and invoices, and ensuring data accuracy.
• Coordinating inspection schedules and diary management for the surveying team.
• Tracking and following up on quotations to support forecasting and business development.
• Preparing data and reports to support senior management decision-making.
• Identifying process improvements and helping to implement them.
• Supporting the QA director and consultant with ISO 9001:2015 quality system administration and compliance monitoring.

Who This Role Is For

• Someone who has solid administrative experience and takes pride in accuracy and quality.
• Confident managing a varied workload and working to tight deadlines.
• Communicates clearly and professionally with clients and colleagues.
• Takes initiative and looks for ways to make things work better.
• Comfortable working independently as well as collaboratively as part of a team.

Experience That Helps

• Previous experience working with a CRM or sales management system.
• Background in property management, building surveying or a similar professional services environment.
• Experience assisting with business development or managing client relationships.
• Ability to work with data and produce useful analysis and reporting.
• Familiarity with ISO 9001:2015 quality system administration or a relevant qualification.