Surveillance Supervisor (Internal Only)

About the role

Company Standards At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values: Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Helps oversee the daily operations of the Surveillance department.
• Acts as shift manager in shift manager’s absence.
• Trains new team members; supports veteran team members in their continued growth.
• Partner with management to create, implement, and assess training programs.
• Delegates tasks appropriately.
• Communicates with the shift manager on shift happenings and team member accountability.
• Maintains confidentiality over all Casino, Surveillance, Tribal, and Gaming Commission matters.
• Using multiple screens, monitors the external and internal activities of AOTW.
• Identifies and investigates scams, cheating, theft, fraud, and suspicious activity.
• Trains others in investigation of these topics.
• Protects the organization from losses due to internal and/or external causes; identifies, investigates, documents, audits, and offers solutions to areas vulnerable to loss or fraud from internal or external sources.
• Provides investigative results to on-duty supervisor or above.
• Proficient in all gaming/casino math (includes payouts, terminology, ratings, etc.); understands surveillance policies and procedures, and other departments’ policies and procedures.
• Proficient in auditing and investigations.
• Able to follow through with conclusion of audits, complete detailed studies and reports, and explain the process to others.
• Able to foresee consequences, procedure/policy changes, or departmental changes that may arise from investigations.
• Able to evaluate policies and procedures in all departments (including surveillance) for revenue security and discuss the impact any changes.
• Partner regularly with chain of command to discuss the department’s needs.
• Provide feedback and offer solutions to management regarding department improvements