Surveillance Operator- Varies

Atlantis Casino Resort Spa · Reno, NV · 4 mo ago

ManagementFull-time

Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
Maintain and improve knowledge of game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
Collaborate with leadership to maximize guest experience.

Must be at least 21
State of Nevada Gaming License
Knowledge of advantage play systems and cheating methods
Detailed knowledge of local gaming regulations
Proficient in basic math without use of a calculator
Ability to distinguish colors
Professional appearance and demeanor
Excellent telephone etiquette and communication skills
Excellent customer service skills
Basic working knowledge of various computer technology and software to include Microsoft Office applications
Effectively communicate in English, in both written and verbal forms

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