Security Officer

About the role

Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responds to Security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Will maintain a high level of professionalism, customer service, and integrity while representing the Company in all interactions with guests.

Responsibilities

• Provides a high level of guest service to all guests, Team Members, and vendors.
• Ensures the safety of all guests and Team Members of the property.
• Records investigation and incident reports in a timely manner.
• Affords assistance with the transfer of money throughout the property.
• Patrols property during shift to ensure safety.
• Maintains property rules, policies and regulations are being followed set by the Company and the Virginia Racing Commission (VRC).
• Stands posts in various locations for extended times as assigned.
• Controls and diffuses potential problems and assists Team Members and guests in emergencies.
• Controls access to the property and restricted areas.
• Responds to calls for assistance immediately.
• Maintains radio contact with base during assigned shift.
• Checks identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintains crowd control, ensuring a friendly environment and defusing guest incidents.
• Composes written reports; observes, handles, and reports procedural violations and illegal activity.
• Reports to supervisor/manager on day-to-day activities.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.

Requirements

• Must be eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to remain calm, utilizing rational thinking and decision-making by employing conflict-resolution.
• Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
• Ability to work nights, weekends, and holidays.

Qualifications

• Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.
• Must obtain valid racing license, where applicable.
• May be required to hold a valid driver’s license with a minimum of three year’s driving experience.

Skills

• Communication and comprehension skills.
• Customer service and integrity.
• Conflict resolution and problem-solving abilities.
• Physical stamina and endurance.
• Ability to work in a fast-paced and sometimes stressful environment.

Benefits

Details about benefits will be provided upon hire.

Pay

$17.00 per hour

Schedule

Nights, weekends, and holidays.