Surveillance Operator - MGM Springfield

About the role

Springfield, Massachusetts – The SHOW Comes Alive At MGM Resorts International. Join the excitement at MGM Springfield as a Surveillance Operator, where you'll play a crucial role in fostering a collaborative environment that prioritizes outstanding service for guests and employees alike.

Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary; testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

Requirements

• High school diploma or GED
• 1+ years of prior relevant experience

Benefits

• Healthcare and 401K benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay

The starting rate is $22.55 per hour.