Surveillance Operator FT

Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots, and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review videos then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of game rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• Testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize the guest experience.

Qualifications

• High School diploma or equivalent.
• One (1) year of relevant experience.
• Proof of eligibility to work in the United States.
• State Gaming Registration/License where applicable.

Knowledge, Skills, and Abilities

• Detailed knowledge of Table Games, Slots, Race & Sports Book, and Casino Cage procedures.
• Knowledge of advantage play systems and cheating methods.
• Detailed knowledge of local gaming regulations.
• Proficient in basic math without the use of a calculator.
• Able to distinguish colors.
• Professional appearance and demeanor.
• Excellent telephone etiquette and communication skills.
• Excellent customer service skills.
• Basic working knowledge of various computer technology and software including Microsoft Office applications.
• Effectively communicate in English, in both written and oral forms.