Surveillance Operator

JOB SUMMARY

Monitor casino and associated areas using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to ensure compliance with all laws, regulations, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain surveillance of activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Utilize necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility and the entire property.
• Produce written reports and logs on any observed violations and illegal activity in a timely manner.
• Video tape questionable activities and make written reports to appropriate personnel.
• Monitor and record activities being conducted in and around the gaming establishment using video cameras, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, and other equipment used for surveillance.
• Monitor all areas of the property, both indoor and outdoor for suspicious activity, health and safety issues, evidence of theft, cheating, scams, and procedural violations.
• Check for blind spots and camera outage or tampering.
• Log all activities observed by surveillance into the surveillance dispatch log.
• Understand and operate all Surveillance camera switching, reprogramming equipment, and use of all computer equipment.
• Controls Surveillance dispatch system for all calls to Control.
• Determines Control call priorities and dispatches security, police, fire, traffic officers, maintenance, and facilities during emergencies as necessary.
• Dispatches Security officers as needed throughout the facility and monitor’s conduct.
• Maintain familiarity with all appropriate Twin River department procedures.
• Maintain confidentiality within the established guidelines.

REQUIRED SKILLS AND ABILITIES

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• Minimum of 1-year related experience
• Able to obtain and maintain state gaming license.
• Good communication and interpersonal skills, including the ability to manage crowds effectively.
• Computer skills including e-mail, word processing, spreadsheets, routine database activity, and record keeping.
• Basic knowledge and/or training in investigations
• Ability to hear and speak to communicate on two-way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors for entire shift.
• Able to lift and carry up to 30lbs.

CERTIFICATES, LICENSES, AND REGISTRATIONS

• Virginia Racing Commission License

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The noise level in the work environment is usually moderate to loud.
• The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.