Surveillance Operations Manager - Private Investigator

Responsibilities

• Supervise and direct investigative field staff and other direct reports to develop and maintain a highly motivated, quality-focused investigative team capable of completing investigations of insurance claims for various coverages, including worker's compensation, general liability, property and casualty, disability, life, and health care.
• Maintain a positive performance-oriented business unit that meets productivity and quality standards through effective training, performance management, monitoring of workloads, and assignment of resources.
• Prepare and communicate performance evaluations and development plans as needed and maintain appropriate personnel file documentation for all assigned staff.
• Model and support the Lemieux & Associates employee culture and effectively balance employee and organizational needs.
• Conduct quality control reviews of investigative work, ensuring that client special handling instructions are followed and case objectives and due dates are met.
• Manage assigned cases until closing while maintaining accurate and well-organized case files.
• Communicate effectively with investigative field staff and clients regarding the progress of assigned cases and make appropriate recommendations for further initiatives.
• Maintain effective working relationships with coworkers and management and keep management adequately informed about territory activity and issues.
• Ensure confidentiality of all information obtained through investigative activities.
• Perform other assignments and projects as dictated by business needs or management direction.

Qualifications

• Thorough knowledge of investigative techniques required to direct and manage advanced investigations, all variations of surveillance assignments, written statements, background investigations, activity checks, and locates.
• Exceptional written and verbal communication skills and interpersonal skills.
• Strong organizational and time management skills and proven ability to effectively manage and schedule work assignments and utilize available resources.
• Ability to creatively solve problems and identify opportunities.
• Ability to deliver and accept feedback in a positive manner.
• Proven track record of effectively building and managing teams.
• Strong working knowledge of Microsoft Office, Internet Explorer, and Adobe Acrobat, as well as case management software.
• Proven ability to effectively utilize investigative technologies, including video cameras.
• Bachelor's degree in criminal justice or a related field preferred but not required.
• Minimum of two years of experience managing surveillance investigations. (Seven years of sustained performance as an investigator may be substituted for the experience requirement.)
• At least three years of supervisory experience is highly preferred.
• Private investigator's license or eligibility for licensing in appropriate state(s).