Surveillance Officer (Horseshoe)

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

Responsibilities

• Observes and reports any and all gaming violations, policy and procedure violations and/or thefts of or from Harrah's property.
• Operates monitor room CCTV equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns and applies all Surveillance Department Policies and Procedures.
• Learns all games in use at Harrah's and Harrah's branded properties, and all procedures and cheating indicators of such games.
• Writes proper reports as needed in an efficient and accurate manner.
• Responds to surveillance supervision, management, and regulatory requests.
• Responds to requests of all other departments when applicable and necessary.

Qualifications

• Ability to perform basic mathematical and computer functions.
• Knowledge of different table games.
• Ability to observe and identify suspected cheaters and cheating techniques.
• Ability to effectively and efficiently move around all work areas.
• The above skills are typically acquired through a minimum of six to twelve months of on-the-job training or through closely related experience.
• Ability to work flexible shift rotation schedule; all shifts, all days when given appropriate notice.

Benefits

• Full-time team members can choose from four different medical coverage levels, including an on-site clinic.
• A variety of dental and vision plans, along with other voluntary benefits.
• Enhanced tuition assistance and a new student loan debt repayment program.
• Dependent scholarship programs.
• Eligibility to begin reaping benefits in 12 months, with full access to all educational programs after 24 months of continuous employment.
• Option to enroll in 401k with a company match.
• Free parking.
• A wide variety of team member activities.