Surveillance Officer
Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.
About BetMGM
BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. Our portfolio includes BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino, and Party Poker. We aim to bring our ideas into action and deliver the best quality in gaming platforms.
Location
Cincinnati, OH (Fully Onsite)
Responsibilities
- Operate various closed-circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence, and monitor the system for malfunctions.
- Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, and Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
- Proactively observe and review video, then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
- Maintain and improve knowledge of sportsbook rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
- Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as needed.
- Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
- Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
- Collaborate with leadership to maximize guest experience.
- Perform other job-related duties as requested.
Requirements
- One (1) year of relevant experience in gaming and/or Surveillance.
- Previous experience working in a similar resort setting or similar environment.
- Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. This role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations, which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure may result in termination of employment. The licensing process includes comprehensive background checks, which may review criminal records, financial history, and personal background verification. Candidates must also comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.
Qualifications
- One (1) year of relevant experience in gaming and/or Surveillance.
- Previous experience in a similar resort setting or environment.
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance.
- 401(k) with company match.
- Pre-tax spending accounts including health care FSA and commuter savings.
- Flexible paid time off.
- Professional development reimbursement and ongoing skills training opportunities.
- Employee resource groups.
- Swag, ticket giveaways, and more.
Pay
The hourly pay range for this position is $20.00 - $22.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.