Surveillance Lead Operator - Full Time

Responsibilities

• Obtains all keys and other tools and supplies necessary to complete daily tasks.
• Aids Supervisor in providing accurate training to all Surveillance Team Members.
• Prepares and creates required reports and sends to Manager for review.
• Audits and submits accurate paperwork according to MGC regulations.
• Aids with ordering supplies and maintaining supply par levels.
• Operates video equipment and software applications for monitoring assigned areas and identifying deviations, abnormalities or unusual activity.
• Assists Manager with administrative duties as needed.
• Provides written reports of any gaming violations, policy violations, and/or any deviations or irregularities observed.
• Continuously maintains, reviews, and updates knowledge on all policies, procedures, regulations and laws related to Surveillance responsibilities.
• Continuously practices, improves and updates knowledge and expertise on gaming, internal theft, cheating methods, and advantage play.
• PARTNERS AND COMMUNICATES WITH VARIOUS DEPARTMENTS AND TEAM MEMBERS FOR INFORMATION AND NOTIFICATION PURPOSES.
• Reviews and interprets player skills checks and makes decisions based off of results within established guidelines.
• Reports and escalates issues outside of established guidelines to Manager for final decision.
• Reviews incident reports and associated video for complete accuracy and thoroughness.
• Promptly escalates issues to Manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Associate’s degree (A.A.) from two-year college or technical school; or eighteen months of experience in gaming operations and/or law enforcement; or equivalent combination of education and experience.
• Surveillance experience required.
• Must be able to detect cheating activity and advantage play.
• Must be excellent organization skills and multi-tasking ability.
• Ability to handle priority and sensitive information in a confidential manner.
• Ability to interpret the results of player skills checks.
• Must have comprehensive knowledge and understanding of gaming control regulations and standards.
• Must possess excellent observation and communication skills, both verbal and written.
• Ability to utilize computers, a telephone, fax machine, and copy machine.
• Ability to write routine reports and correspondence.
• Must be able to obtain a Gaming Permit.
• Must successfully complete ServSafe Alcohol training certification course.
• Must successfully complete ServSafe training certification course.
• Must have technical proficiency with Microsoft Office (Word, Excel, Access, Outlook).
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.