SURVEILLANCE AGENT
Hollywood Casino at Charles Town Races · Charles Town, WV · 1 mo ago
Full-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions.
We need to parse the posting.
Let's extract content:
First paragraph: "WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers."
That's about the role and benefits.
Then "WE LOVE OUR WORK." Then a list of duties: "Coordinates with supervisor to record questionable activity for review and possible use as evidence. Conducts these observations of the gaming and other areas as directed. Prepares logs of all pertinent activity and equipment checks. When assigned to the CCTV monitoring room, “patrols” the facility through the use of pan, tilt and zoom cameras and records all pertinent activity on a daily log. Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas, mutuel teller areas, all money handling activities, and count rooms. Observes the conduct of the employees and customers. Reviews and plays back videos to assist other departments in determining facts about a situation or issue. Operates camera controls, digital recorders, monitors, audio recorders and reset alarms. Identifies and responds to different alarm sounds, i.e. panic, fire and door. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. Maintains complete confidentiality of all company information at all times. Participates in meetings and trainings as required. Performs all job duties in a safe and responsible manner. Performs other duties as may be assigned by department and/or company management."
Then "BRING US YOUR BEST. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A high school diploma or equivalent is required; one to three months related experience and/or training. Excellent communication skills both written and oral. Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to write routine reports and correspondence. Results oriented, hands-on professional with the ability to deal effectively and interact well with others. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Must be able to speak clearly to others via radio transmissions. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to apply common understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Lottery and Racing Commissions every year of employee. Must be a minimum of 21 years of age. The ability to learn and retain knowledge of all casino games and casino operations. Must have legible handwriting. Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues. The ability to learn and retain the knowledge of database software. Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate."
Then physical demands: "The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle items; talk to understand and hear to comprehend. Frequently required to stand, walk, and reach with hands and arms to operate digital recorders, monitors, audio recorders and alarm reset. Will occasionally lift and/or move up to 10 pound. Excellent hand/eye coordination to operate camera controls. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus."
Then work environment: "The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing duties of this job, the employee is may be subjected to the risk of electrical shock. The noise level in the work environment may be occasionally loud."
Then "STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer"
We need to remove boilerplate: EEO, etc. Remove "Equal Opportunity Employer". Also remove "Click HERE to discover how we empower team members..." maybe considered application instruction? It's a link to internal page; maybe considered navigation? It's not exactly application instruction but could be considered a call to action. The instruction says remove application instructions. That line is a call to learn more; maybe treat as navigation? Safer to remove it. Also remove "STAY IN THE GAME. FOLLOW US." and following paragraph about company description maybe considered boilerplate? It's not exactly boilerplate but could be considered company overview; but we might keep as part of About the role? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The company description may be considered navigation? Not sure. It's not a legal boilerplate. Might be okay to keep as part of About the role. However we need to avoid duplication.
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have content for About the role: initial paragraphs about company, role, excitement, career growth, etc. Also maybe the company description later.
Responsibilities: the list of duties (the long paragraph after WE LOVE OUR WORK). Could split into bullet list.
Requirements: maybe the list after BRING US YOUR BEST (the requirements). That includes education, experience, skills etc.
Qualifications: maybe overlapping with Requirements; but we can separate: Qualifications could be education/experience, while Skills could be abilities. But we need to avoid thin sections. Perhaps combine Requirements and Qualifications? But we need to follow instruction: use headings only when posting has real specific content. We have content for both.
We have Benefits: mention of Total Rewards package, wellness programs, day-one medical coverage, 401(k) matching, annual performance bonus, paid time off.
Pay: mention: "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package". No specific numbers. That's vague but still mentions salary range based on experience. Is that enough to create Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state that base salary is component of Total Rewards and placement based on knowledge, skills, experience. That's stating something about pay. So we can include Pay section with that sentence.
Schedule: mention: "Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate." That's schedule info. So we can include Schedule section.
Now we need to avoid filler like "commensurate with experience" etc. Our Pay section sentence is okay.
Now we need to format: Use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to decide which content is list vs prose.
Responsibilities: list of duties ->
- each duty.
Requirements: list of items (education, experience, skills) -> could be
- .
Qualifications: maybe similar; but we could combine Requirements and Qualifications? But we need separate headings if we have content. Could treat Requirements as the list of mandatory items (education/experience) and Qualifications as preferred or additional abilities. However the posting lumps them together. To avoid thin sections, maybe we just have one section "Requirements" that includes both education/experience and skills. But the instruction wants us to use headings for sections like Requirements, Qualifications, Skills. We could split: Requirements: education/experience; Qualifications: maybe none; Skills: abilities. But we need to avoid empty headings.
Let's examine the requirements paragraph: It starts with "A high school diploma or equivalent is required; one to three months related experience and/or training." Then list of abilities: Excellent communication skills both written and oral. Ability to read and comprehend simple instructions... Ability to write routine reports... Results oriented... Must have ability to resolve problems... Must be able to speak clearly via radio... Ability to accurately calculate figures... Ability to define problems... Ability to apply common understanding... Ability to deal with problems involving several concrete variables... Lottery and Racing Commissions every year of employee. Must be a minimum of 21 years of age. The ability to learn and retain knowledge of all casino games and casino operations. Must have legible handwriting. Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues. The ability to learn and retain the knowledge of database software. Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
Many of these are skills/abilities. So we could treat Requirements as the education/experience minimum, and Skills as the list of abilities. Qualifications maybe not needed.
Thus:
- About the role: prose paragraph(s) about company, role, career growth, etc.
- Responsibilities:
- each duty.
- Requirements:
for education/experience: "A high school diploma or equivalent is required; one to three months related experience and/or training." plus maybe "Must be a minimum of 21 years of age." That is also a requirement.
- Skills:
- each ability (communication, reading, writing, problem solving, math, etc.)
- Benefits:
- day-one medical coverage, 401(k) matching, annual performance bonus, paid time off (earned according to local policy and increases with length), wellness programs (financial, physical, mental well-being). Also maybe mention Total Rewards package.
- Pay:
about initial placement based on knowledge, skills, experience; base salary component of Total Rewards.
- Schedule:
about flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
We must not repeat job title
for prose. We need to decide which content is list vs prose. Responsibilities: list of duties ->
- each duty.
Requirements: list of items (education, experience, skills) -> could be
- .
Qualifications: maybe similar; but we could combine Requirements and Qualifications? But we need separate headings if we have content. Could treat Requirements as the list of mandatory items (education/experience) and Qualifications as preferred or additional abilities. However the posting lumps them together. To avoid thin sections, maybe we just have one section "Requirements" that includes both education/experience and skills. But the instruction wants us to use headings for sections like Requirements, Qualifications, Skills. We could split: Requirements: education/experience; Qualifications: maybe none; Skills: abilities. But we need to avoid empty headings.
Let's examine the requirements paragraph: It starts with "A high school diploma or equivalent is required; one to three months related experience and/or training." Then list of abilities: Excellent communication skills both written and oral. Ability to read and comprehend simple instructions... Ability to write routine reports... Results oriented... Must have ability to resolve problems... Must be able to speak clearly via radio... Ability to accurately calculate figures... Ability to define problems... Ability to apply common understanding... Ability to deal with problems involving several concrete variables... Lottery and Racing Commissions every year of employee. Must be a minimum of 21 years of age. The ability to learn and retain knowledge of all casino games and casino operations. Must have legible handwriting. Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues. The ability to learn and retain the knowledge of database software. Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
Many of these are skills/abilities. So we could treat Requirements as the education/experience minimum, and Skills as the list of abilities. Qualifications maybe not needed.
Thus:
- About the role: prose paragraph(s) about company, role, career growth, etc.
- Responsibilities:
- each duty.
- Requirements:
for education/experience: "A high school diploma or equivalent is required; one to three months related experience and/or training." plus maybe "Must be a minimum of 21 years of age." That is also a requirement. - Skills:
- each ability (communication, reading, writing, problem solving, math, etc.)
- Benefits:
- day-one medical coverage, 401(k) matching, annual performance bonus, paid time off (earned according to local policy and increases with length), wellness programs (financial, physical, mental well-being). Also maybe mention Total Rewards package.
- Pay:
about initial placement based on knowledge, skills, experience; base salary component of Total Rewards. - Schedule:
about flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. We must not repeat job title
- day-one medical coverage, 401(k) matching, annual performance bonus, paid time off (earned according to local policy and increases with length), wellness programs (financial, physical, mental well-being). Also maybe mention Total Rewards package.
- Pay:
- each ability (communication, reading, writing, problem solving, math, etc.)
- Benefits:
- each duty.
- Requirements:
- .
Qualifications: maybe similar; but we could combine Requirements and Qualifications? But we need separate headings if we have content. Could treat Requirements as the list of mandatory items (education/experience) and Qualifications as preferred or additional abilities. However the posting lumps them together. To avoid thin sections, maybe we just have one section "Requirements" that includes both education/experience and skills. But the instruction wants us to use headings for sections like Requirements, Qualifications, Skills. We could split: Requirements: education/experience; Qualifications: maybe none; Skills: abilities. But we need to avoid empty headings.
Let's examine the requirements paragraph: It starts with "A high school diploma or equivalent is required; one to three months related experience and/or training." Then list of abilities: Excellent communication skills both written and oral. Ability to read and comprehend simple instructions... Ability to write routine reports... Results oriented... Must have ability to resolve problems... Must be able to speak clearly via radio... Ability to accurately calculate figures... Ability to define problems... Ability to apply common understanding... Ability to deal with problems involving several concrete variables... Lottery and Racing Commissions every year of employee. Must be a minimum of 21 years of age. The ability to learn and retain knowledge of all casino games and casino operations. Must have legible handwriting. Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues. The ability to learn and retain the knowledge of database software. Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
Many of these are skills/abilities. So we could treat Requirements as the education/experience minimum, and Skills as the list of abilities. Qualifications maybe not needed.
Thus:
- About the role: prose paragraph(s) about company, role, career growth, etc.
- Responsibilities: