Surveillance Agent

Responsibilities

• Adheres to established departmental and property policies and procedures regarding guest service standards.
• Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Maintains surveillance watch of designated area and activities; records any irregular activity as required.
• Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager.
• Reports and offers solutions for any area of vulnerability to loss from internal or external sources.
• Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.
• Works on special projects and investigations as assigned by supervisor.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Background in video or electronics strongly preferred; prior casino and support service experience a plus.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Thorough knowledge of casino games and operations preferred.
• Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Highly organized and detail oriented.
• Vision correctable to 20/20 with normal color acuity.

Qualifications

Highly organized and detail oriented.

Skills

• Excellent written and verbal communication skills.
• Thorough knowledge of casino games and operations.
• Thorough knowledge of casino cheating, scams, card counting, and player evaluations.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

Benefits

Penn Entertainment offers a comprehensive Total Rewards package, including wellness programs designed to support team members' financial, physical, and mental well-being. Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting pay $13.00 an hour, based on experience.

Schedule

Details on schedule can vary by position.