Surrogacy Case Manager - Licensed Social Worker

About the role

This is not a clinical therapy position. Instead, you’ll provide emotional support, education, and coordination throughout the surrogacy journey, ensuring parents and surrogates alike feel cared for and confident at every step.

Responsibilities

• Journey Management & Case Coordination:
  • Manage surrogacy journeys from initial match through postpartum, serving as the primary point of contact for all parties involved.
  • Carefully coordinate communication and scheduling between intended parents, gestational surrogates, IVF clinics, reproductive attorneys, mental health professionals, and insurance providers.
  • Guide intended parents and surrogates through the match process, setting expectations and supporting alignment from the start.
  • Maintain oversight of medical milestones including screening appointments, embryo transfers, pregnancy confirmations, OB appointments, and delivery planning.
  • Track case timelines and ensure all contractual, legal, and medical deadlines are met.
  • Proactively identify risks, delays, or complications and work to resolve or escalate issues before they impact the journey.
  • Coordinate travel logistics when surrogates or intended parents need to be at clinic appointments or delivery locations.
• Client Support & Communication:
  • Provide consistent, compassionate, non-clinical emotional support and education to intended parents and surrogates throughout the journey.
  • Set clear expectations regarding timelines, medical processes, legal steps, financial responsibilities, and communication norms.
  • Conduct regular check-ins with both intended parents and surrogates to ensure alignment, satisfaction, and emotional well-being.
  • De-escalate conflicts or misunderstandings between intended parents and surrogates with professionalism and care.
  • Serve as a calming, knowledgeable presence during high-stress moments such as failed transfers, pregnancy complications, or delivery changes.
  • Communicate exclusively through company-approved systems.
• Documentation & Compliance:
  • Maintain accurate, detailed, and up-to-date case records in company systems at every stage of the journey.
  • Ensure all required documents (contracts, medical clearances, insurance confirmations, legal agreements) are collected, filed, and tracked.
  • Follow HIPAA requirements and company confidentiality policies in all communications and record-keeping.
  • Ensure compliance with ethical standards, company protocols, and applicable federal and state law.
  • Prepare case summaries, status reports, and handoff documentation as needed.

Requirements

• Active LMSW or LCSW license in the U.S. (required).
• Minimum 3-5 years of post-graduate, professional social work experience in women’s health, fertility, adoption, or family services. Internship experience will not be considered.
• Strong communication skills, high emotional intelligence, and the ability to support families in emotionally sensitive situations.
• Comfort with virtual communication tools and case management platforms.
• Flexibility to occasionally support clients outside of standard business hours (different time zones, evening calls, or urgent situations).

Qualifications

• Master's degree in Social Work (LMSW or LCSW preferred).
• Experience in working with individuals and families facing infertility and surrogacy challenges.
• Knowledge of reproductive medicine, legal aspects of surrogacy, and relevant healthcare regulations.
• Experience with managing complex cases and maintaining client confidentiality.
• Ability to manage multiple tasks and prioritize effectively under pressure.

Skills

• Excellent interpersonal and communication skills.
• Ability to handle sensitive and confidential information.
• Proficiency in using case management software and communication tools.
• Strong organizational and time management skills.

Benefits

• Salary range: Based on experience.
• Full benefits: medical, dental, vision, life, 401(k) match.
• 11 paid holidays, paid time off, and sick leave.
• Educational assistance.
• Flexible scheduling.
• A mission-driven team that genuinely changes lives every day.

Pay

Salary range: Based on experience.

Schedule

Hybrid work environment (1 day in office per week) with flexibility built in.