Social Work Case Manager

About the role

Devoted Medical Group was founded on the belief that treating each member like family can significantly improve healthcare experiences and outcomes for vulnerable patient populations. The Complex Care Department is central to this mission: a multidisciplinary team of physicians, nurse practitioners, case managers, social work case managers, community health workers, and outreach coordinators work together to build a better care delivery system for Devoted’s most complex members.

Responsibilities

• Establish trust and build strong relationships with patients telephonically and virtually
• Interdisciplinary collaboration with the interdisciplinary team (including clinicians, case managers, community health workers, and coordinators) to ensure cohesive, patient-centered care for high-needs patients
• Engage with patients to identify social barriers to assist in resource alignment and coordination services to maximize the effectiveness of the Complex Care Department
• Conduct screenings and create personalized action plans tailored to patient’s needs
• Recognize caregivers who exhibit signs of burnout or are actively coordinating the patient's care, providing emotional support and additional resources when needed
• Aid in navigating complex family/support issues
• Facilitate conversations about end-of-life planning
• Collaborate with patients to identify their long-term care planning needs and goals, providing information on available options and support in arranging referrals and coordinating necessary care
• Coordinate care between the Devoted Medical Behavioral Health Team and monitor outcomes
• Balance multiple competing priorities for complex patients
• Build relationships and coordinate with key local market and internal stakeholders

Attributes to success

• Caring problem solver who can break down barriers
• Connects with people quickly
• Prioritizes needs against multiple competing demands
• Follows up relentlessly
• Comfortable in the weeds of logistics
• A deep caring to make a change in the healthcare experience: loves to serve and make a difference
• Adjusts tone and approach to different people
• Articulates and breaks down complex information for an interdisciplinary team to coalesce around a plan of care
• Present, reliable, and timely for our patients and the team
• Works in a changing environment: moves quickly and is transparent in work, what’s going well, what’s not

Desired skills and experience

• Ability to work in a fast-paced environment
• Embrace, crave, and be comfortable with new and ever-changing technologies
• Minimum of 3 years working in medical social work, case management, or care coordination
• Master’s degree in social work and active state license
• Bilingual in Spanish preferred
• Health insurance experience preferred (Medicare Advantage a plus)
• Experience working with the senior population a plus
• Proven success in building relationships with patients and an interdisciplinary team
• The ability to comfortably multitask: listens, talks, evaluates, and writes notes all at the same time
• Great team member with a can-do attitude; self-reflective
• Comfortable with working remotely

Benefits

Our Total Rewards package includes:

• Employer-sponsored health, dental, and vision plans with low or no premiums
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; commission eligibility for Sales roles
• Parental leave program
• 401K program

Note: Our Total Rewards package is for full-time employees only. Intern and contract positions are not eligible.

Pay

Salary range: $70,000 - $85,000 annually

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package.

The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.