Surgical Services Associate - Neurosurgery
Penn Medicine, University of Pennsylvania Health System · Philadelphia, PA · 1 mo ago
AdministrativeFull-time
Summary
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. Duties are to coordinate patient related activity for both outpatient visits and surgical procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers. Schedules surgeries, outpatient diagnostic tests, outpatient appointments and admissions as requested. Obtain procedural authorizations. Prepare and process surgical billing. Prepare and process correspondence.
Responsibilities
- Clinical Duties
- Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.
- Retrieves and processes incoming medical records/images, ensures scanning and physician review is completed.
- Ensures diagnostic testing and other evaluations are completed before visit.
- Affords assistance to attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary.
- Retrieves and processes incoming medical records/images, ensures scanning and physician review is completed.
- Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages.
- Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.
- Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed.
- Answers and screens all phone calls; responds to patient inquiries and/or problems in timely fashion or takes appropriate messages/delegates to appropriate staff.
- Maintains multiple calendars/schedules, surgery schedule, office hours and meetings.
- Schedules travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion.
- Ensures that all operative reports and encounter forms are turned in for billing within the designated timeframes.
- Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.
Education or Equivalent Experience
- H.S. Diploma/GED (Required)
- 2+ years Medical office experience, or 2 years of customer service experience.
- Related clinical office experience required.
- Prior customer service or insurance verification experience in a healthcare setting preferred.
- A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.