Surgical Scheduling Coordinator II - Transplant Surgery

About the Role

Coordinate surgical scheduling for Transplant Surgery and provide support to the team to facilitate the achievement of the program’s goals.

Responsibilities

• Schedules routine and complex operative cases.
• Facilitates extensive care coordination when multiple services are required.
• Reschedules and cancels surgical procedures efficiently and effectively.
• Communicates with clinical staff to coordinate mutually acceptable procedural times between provider offices and the operating room.
• Collaborates with other surgical schedulers to resolve scheduling conflicts and optimize the surgical schedule.
• Facilitates internal and external communication with staff, providers, and patients.
• Acts as a resource for patients, providing detailed information about surgery scheduling, pre-operative and post-operative instructions, and addressing concerns or questions.
• Offers guidance and support to patients to enhance their understanding and comfort with the surgical process.
• Coordinates pre-procedure planning, including pre-op, post-op visits, and any necessary diagnostic testing.
• Generates referral and/or pre-certification orders and follows the pre-certification through completion.
• Utilizes OpTime (EPIC) for scheduling patients for surgical procedures.
• Performs all duties in a collegial manner with patients, OR staff, other departments, and physician offices.
• Contributes to a supportive and healthy work environment.
• Other duties as assigned.

Requirements

• Proven experience in surgical scheduling and administration, preferably in a healthcare setting.
• Exceptional organizational skills, meticulous attention to detail, and the ability to manage complex scheduling scenarios.
• Strong written and verbal communication skills, with a focus on patient education and support.
• Proficiency in medical terminology and a deep understanding of healthcare regulations and insurance processes.
• Familiarity with scheduling software, electronic health records (EHR) systems, and data analysis tools.
• Ability to handle sensitive patient information with discretion and professionalism.
• Strong problem-solving skills and adaptability to address unique scheduling challenges.
• Commitment to maintaining the highest standards of patient care.

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: High School Diploma.
• Minimum Required Experience: 3 years, proven experience in a healthcare scheduling or administrative role.

Physical Requirements

• Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
• Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids.
• Work is performed in an environmentally controlled environment.

Sensory Acuity

• Ability to detect and translate speech or other communication required.
• May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options.
• 403B Retirement Package.
• Competitive Vacation and Paid Holidays offered.
• Tuition Reimbursement.
• Paid Parental Leave.
• Employee & Family Assistance Program (EFAP).
• Pet Insurance.
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment, etc.