Surgical Scheduler - General Surgery

Job Description

In this role, under the direction of the Practice Manager, you will be responsible for ensuring efficient and timely scheduling of procedure-based cases, communicating with surgical offices, specialty clinics and clinical staff on a daily basis, and proactively identifying issues related to equipment and staff coverage for surgical care or procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to)

• Coordinate and schedule surgical and procedural cases.
• Serve as a liaison between surgical offices, admitting, anesthesia, nursing staff to ensure efficient scheduling and resource utilization.
• Verify case details including procedure type, diagnosis codes, required settings and other special needs prior to scheduling.
• Ensure proper sequencing and timing of cases to optimize patient flow and operating room efficiency.
• Understand and adhere to block booking policies and daily schedule limits.
• Proactively communicate potential conflicts and overbookings to providers and affected surgical offices or clinics.
• Provide excellent customer service to clinical staff, surgeons, and administrative counterparts.
• Perform occasional maintenance of Epic scheduling templates.
• Provides patient education with regards to procedures such as patient prep-instructions
• May complete portions of the financial clearing process, including prior authorizations, and insurance referrals for all surgical procedures
• May use Craneware and other specialty software for medical necessity and prior authorization checks
• Reviews authorization requirements, benefit coverage and cost sharing information for surgical procedures utilizing online provider portals.
• Educates patients on cost sharing information and collecting pre-payment and/or referring to Financial Counselors prior to scheduling surgery
• May work with a third-party company for image, pathology coordination prior to scheduling surgeries

Qualifications

• A high school diploma or equivalent; post-secondary business coursework preferred.
• A minimum of two years’ experience in procedural services or other healthcare settings preferred.
• Basic understanding of medical terminology.
• Strong verbal and written communication skills for effective collaboration with clinical and administrative teams.
• Demonstrated proficiency with PC systems and multiple software applications. Epic experience preferred.
• Excellent attention to detail and organizational skills.

Other Requirements

• Ability to sit or stand for prolonged periods.
• Ability to lift up to 25 lbs.
• Manual dexterity for computer uses and office equipment.
• Written and verbal fluency in English.
• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Pay Range

$49,358.00 USD – $66,435.00 USD

Schedule

Monday to Friday 8:00a-4:30p